Introduction

Protecting your personal information is of the utmost importance to us at Excelon Learning. This Privacy Policy explains how we collect, handle, and protect your data when you interact with our website and services. It also outlines your rights and how you can exercise them under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our approach is based on transparency, trust, and accountability — ensuring that every piece of information you share with us is handled responsibly and lawfully. 

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this notice, you should discontinue use of our website and services.

1. Understanding Key Terms

In this Privacy Policy, the following expressions have specific meanings. 
The term “Data” refers to all personal information that you provide to Excelon Learning via our website, including but not limited to your name, contact details, and any other information that can identify you as an individual. 

“Cookies” are small text files that are placed on your computer or device when you browse our website. They help us understand your preferences, improve user experience, and support our analytical and marketing activities. 

“User” or “You” refers to anyone who accesses our website, excluding individuals directly employed by Excelon Learning or working with us under a contractual service arrangement. 
“Website” refers to the domain www.excelonlearning.co.uk and any of its subdomains or related online platforms, unless otherwise stated.

2. Policy Coverage

This Privacy Policy applies solely to data collected through Excelon Learning’s website and digital services. It does not extend to external sites linked from our pages, including social media platforms, affiliate organisations, or partner institutions. We cannot take responsibility for how other websites manage your data, and we strongly encourage you to review the privacy statements of those sites before sharing any personal information.

3. Information We Collect

Excelon Learning collects certain types of personal data to facilitate enrolment, deliver educational services, and improve your overall experience. The information we gather may include your full name, postal address, contact details (such as phone number and email address), nationality, previous qualifications, employment history, and other relevant details. 
We collect only the data necessary for legitimate business purposes, ensuring compliance with educational and regulatory requirements set by awarding organisations.

4. How We Obtain Your Data

Your personal data may be collected through several secure and lawful methods: 
When you complete an online form, sign up for a course, submit an enquiry, or communicate with us by email or phone, we collect and store that information safely. 
We may also gather certain technical data automatically when you visit our website, such as your IP address, browser type, and browsing behaviour, through cookies or analytics tools. This helps us to analyse web traffic, improve functionality, and enhance your browsing experience. 
Where applicable, we always seek your consent before collecting data through cookies or direct marketing activities.

5. Purpose and Use of Data

Your information is processed in accordance with the GDPR principles of lawfulness, fairness, and transparency. The main purposes for collecting your personal data include:

• Managing course registrations and learner records.
• Communicating important information regarding courses, policies, or updates.
• Registering learners with awarding organisations for certification purposes.
• Maintaining compliance with external regulatory requirements.
• Conducting research and improving the quality of our services.
• Sending marketing updates (only where consent has been provided).

Excelon Learning retains learner and enquiry data for a period of three years unless a longer retention period is required by law. Your data is never shared with unrelated third parties, and any disclosure is made only to authorised awarding bodies or partner organisations involved in the delivery of qualifications.

6. Safeguarding Your Data

We take extensive precautions to maintain the confidentiality, integrity, and security of all data we hold. Your information is stored in protected databases accessible only to authorised staff members who require it for legitimate business use. 

Excelon Learning employs technical and organisational security measures such as encryption, password protection, and controlled access systems. Regular audits and updates are carried out to ensure our practices remain compliant with UK data protection standards.

7. Your Rights as a Data Subject

You have full control over your personal data and how it is used. Under the UK GDPR, you are entitled to: 

• Access your data: You can request a copy of any personal data we hold about you.
• Correct inaccuracies: You can ask us to update or rectify any incomplete or incorrect information.
• Request deletion: You have the right to request that your personal data be erased, subject to legal or regulatory obligations.
• Restrict processing: You can limit how we use your data under certain circumstances.
• Withdraw consent: If you have given consent for marketing or specific processing, you may withdraw it at any time.
• Request data transfer: You may request that we provide your data to another organisation in a structured format.

If you wish to exercise any of these rights, please contact our Data Protection Team using the details in the final section of this policy.

8. Links to External Websites

Our website may include links to other websites for informational or partnership purposes. These websites are operated independently and have their own privacy policies. Excelon Learning does not accept responsibility for the way these third parties handle your data. We recommend reviewing their privacy terms before submitting any personal details. 
Please note that any purchase or enrolment made through an external site is a separate transaction governed by that organisation’s terms, not Excelon Learning’s.

9. Managing Website Content and Complaints

Excelon Learning carefully monitors all website content to maintain accuracy, compliance, and professionalism. If you identify any material you believe to be inaccurate, inappropriate, or in violation of rights, you may contact us to raise a concern. 
Each complaint will be reviewed fairly, and if necessary, content may be amended or removed. However, we reserve the right to decide whether a complaint warrants further correspondence, ensuring a balance between user rights and freedom of information.

10. Affiliate and Partner Information

If you work with us as a partner, affiliate, or representative, we may collect limited information such as your contact details and referral performance metrics to manage collaboration and ensure accurate commission tracking. This data is used solely for business and administrative purposes and is handled securely in accordance with this policy.

11. Communication and Newsletters

Excelon Learning occasionally sends newsletters or updates to subscribers to share information about courses, learning resources, and institutional news. We only send these communications if you have opted in. All personal data collected for newsletter purposes is stored securely, and you may unsubscribe at any time using the link provided in each email or by contacting us directly.

12. Data Retention Period

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected. Normally, data is retained for up to three years after your last contact with us, unless regulations require longer retention. Once the retention period expires, data is securely deleted or anonymised.

13. Amendments to This Policy

Excelon Learning may occasionally update this Privacy Policy to reflect changes in regulations, business operations, or technological developments. The latest version will always be available on our website. By continuing to use our site after such changes, you are acknowledging and agreeing to the revised policy terms.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us at info@excelonlearning.co.uk. We aim to respond promptly to all data protection queries and requests.